Effective October 28, 2008, the Turin Technical Assistance Center (TAC) Telephone numbers change
Turin Networks strives for continuous improvements in delivering top-quality Customer Support. As part of that effort, we are consolidating our support telephone numbers for Turin’s TAC support to include all products. These will be the TAC telephone numbers for all Turin, and former White Rock and Carrier Access products. (Note this is the same number Turin TAC customers are already using.)
Effective October 28, 2008, the Turin Technical Assistance Center (TAC) Telephone numbers for all products will be:
1-866-887-4638 for domestic calls, and
1-707-665-4355 for international calls
When you dial these numbers, you will be prompted to make the following selections:
- for Traverse, Transnav, TE2020, TE206, TE100 or TPE1200 products;
- for Adit, Axxius, Wide Bank or MASTERseries products; or
- for all other products
These selections will direct you to the appropriate Turin TAC support team. For less urgent issues, the following email addresses are still available: support@turinnetworks.com for Traverse, Transnav, TE2020, TE206, or TPE1200 tech-support@turinnetworks.com for Adit, Axxius, Wide Bank or MASTERseries and other legacy CAC products
Turin will continue making improvements in our Technical Support tools. Watch for additional announcements in the coming weeks.
Thank you for your support.
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Turin Networks provides industry-leading product training. Web-based training is available for a select group of products. Regular sessions are held at our headquarters in Boulder and regional sessions are held throughout North America. Onsite training focused on your staff's specific training needs is also available. Turin Networks maintains a password-protected Customer Support section for qualified customers to access the following resources:
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Customer Support LoginIf you require assistance accessing the Product Support section, please contact Customer Support at 800.786.9929. |
