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Customer Care Support Services Program Overview


Maintaining the health of your networks requires a careful combination of high quality products and the right ongoing support. Managing risk and protecting networks from downtime is critical, but planning for increasingly complex business needs through upgrades, feature enhancements, and other specialized services is also essential. In order to help you get the most out of your investments in our products, Carrier Access offers a range of support services with a portfolio of Customer Care Programs. Our product support, configuration, training, and maintenance services are designed to go beyond our industry-leading warranties by offering maximum support and management options.
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Program Benefits:
  • Provides the highest level of technical excellence with professional experts supporting all of our products
  • Protects your customers’ satisfaction by offering safeguards against damaging network downtime
  • Offloads the burden from your maintenance resources, allowing greater investments in serving your customers and generating revenues
  • Allows access to feature upgrades and essential maintenance that improve the performance of your networks and maximize Return on Investment (ROI)
  • Delivers an easily activated and tailored program to meet your specific business needs and support requirements
  • Provides the highest level of technical excellence

Carrier Access prides itself on the quality of support we offer our customers. We have assembled a world-class team that provides customer support, training, and engineering through our 7x24 Customer Care Support Center and nationwide sales engineering forces.Telephone support for configuration and diagnostics questions; product repair and advance replacement services; training; and access to application engineering services are all provided by professional experts.

Why would I need this when I have a product warranty?

Access to our Customer Care Support Center, during normal business hours, is available to any customer for help with troubleshooting and resolution of warranty issues. Should an issue occur with a software or hardware product during the warranty period, we will provide a software solution or repair or replace the defective product according to Carrier Access warranty policy. Our hardware warranty ranges from one to five years. Our software warranty for all products is a 90-day program.

For confirmation of individual product warranty periods, please visit www.carrieraccess.com, or call our Customer Care Support Center at 800.786.9929.

During the warranty period or afterward, a maintenance program will allow you to access afterhours telephone support, onsite support, new and improved versions of software, and will provide advance replacement for defective equipment. Full-time alarms monitoring (not available on all products) provides proactive notification of equipment and network events.


Product Ordering Information

Inside Sales Representative:
5395 Pearl Parkway
Boulder, Colorado 80301
Phone: 303.218.5707
Fax: 303.218.5680
services@carrieraccess.com