New Service Delivery

Today’s carrier based service offerings to business consumers are typically segmented into two distinct types. Service deployments involve either very large enterprise offerings that are often characterized by a managed service portfolio via customized professional services or automated mass-market offerings that achieve efficiencies via volume deployment and elegance in customer acceptance (plug-n-play).

Large enterprise service contracts involve long, complicated sales cycles and are usually targeted by established service providers that employ specific lines of businesses developed to cater to the specific needs of these higher-margin, yet more complex customers. These customers are typically more risk adverse and though offer an opportunity for sustained high margin revenue, also take an extremely long time to convert from opportunity to sale. However, the mass market segment of the business is completely opposite in that in order to compete, service providers must achieve low cost customer acquisition while minimizing churn. In this environment, service providers employ high investment to operationlize a standard offer.

Carrier Access specialized in enabling service providers to architect and implement market ready solutions for converged access offerings. By implementing state of the art management, provisioning and administration tools within each platform as well as providing the highest level of customer service within the industry, Carrier Access minimizes the investment required to productize converged data and voice service offerings that meet the wide range of possible customer configurations. This attention to detail has enabled Carrier Access to become the leading CPE (customer premises equipement) choice for mass-market, automated business class carrier integrated service offerings.